Returns, Exchanges & Warranty Policy

At BRITX, we are committed to providing high-quality sports and protective products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.

This policy explains our requirements for returns, exchanges, refunds, damaged or incorrect products, and warranty claims.

For all return and refund enquiries, please contact:

Email: Refund@britx.co.uk

1. Return & Refund Period

Unless otherwise stated, eligible products may be returned within 30 days of the date of delivery.

To be eligible for a return:

• The item must be returned within the applicable return period.
• The product must be in an acceptable condition.
• Original packaging, accessories and documentation should be included where applicable.
• The item must not have been damaged through misuse or improper handling.
• Certain hygiene-sensitive products cannot be returned after use.

All returned items are subject to inspection before a refund or exchange is approved.

2. Unopened Products

Unopened products may be returned within 30 days of delivery for a refund, provided they are:

• Unused
• In their original packaging
• In resalable condition
• Complete with applicable accessories and documentation

Where the return is due to a change of mind, incorrect order, or customer error, the original delivery charge and return postage may be the customer’s responsibility.

3. Opened Products

Opened products may be eligible for return within 30 days of delivery, provided the product has not been used in a manner that affects its resale condition.

The product should be returned with:

• Original packaging
• Accessories
• Labels, where applicable
• Product documentation, where applicable

BRITX reserves the right to inspect returned products before approving a refund or exchange.

4. Change of Mind

If you change your mind after receiving your order, you may request a return within 30 days of delivery, subject to the applicable return conditions.

The customer may be responsible for return postage where the return is not due to an error by BRITX.

Original delivery charges may also be non-refundable where permitted.

5. Ordered by Mistake

If you accidentally ordered the wrong product, size, colour or model, please contact us at:

Refund@britx.co.uk

You may request a return within 30 days of delivery.

Where the incorrect order was made by the customer, return postage will normally be the customer’s responsibility.

6. Wrong Product Received

If BRITX sends you the wrong product, please contact us as soon as possible.

Please provide:

• Your order number
• Photographs of the product received
• Photographs of the product packaging or shipping label, where available
• A brief description of the issue

If the error was made by BRITX, we will arrange an appropriate replacement or refund and may provide a return shipping label.

Email: Refund@britx.co.uk

7. Wrong Size or Colour Received

If you receive a different size or colour from the one ordered, please contact us with photographs showing the product and relevant label.

Where the error occurred during BRITX fulfilment, we will arrange an appropriate replacement or refund.

If the customer ordered the incorrect size or colour, the return may be treated as a customer-requested return and return postage may be the customer’s responsibility.

8. Damaged Products

Please inspect your order when it arrives.

If your product appears to have been damaged during delivery or has a manufacturing defect, please contact Refund@britx.co.uk as soon as possible.

Please provide clear photographs of:

• The damaged product
• The packaging
• The shipping label
• Any visible damage or defect

Our team will review the information and determine the appropriate solution, which may include a replacement, repair or refund.

9. Items Not as Described

If the product you receive is materially different from the description provided on our website, please contact us with details and supporting photographs.

Where the issue is confirmed as a BRITX listing or fulfilment error, we will arrange an appropriate solution.

10. Order Cancellation

Orders may be cancelled before dispatch, subject to the status of the order.

Once an order has been dispatched, cancellation may no longer be possible.

If you no longer want an item after it has been dispatched, you may need to receive the order and request a return in accordance with this policy.

If a dispatched order is refused at delivery, the resulting return may be treated as a standard return.

11. Free Return Shipping

Where appropriate, BRITX may provide a free return shipping label when the return is caused by an error attributable to BRITX.

This may include:

• Wrong product supplied
• Wrong size supplied due to fulfilment error
• Wrong colour supplied due to fulfilment error
• Product materially not as described
• Product damaged before or during delivery
• An order cancelled before dispatch but dispatched in error

Photographic evidence may be required.

12. Customer-Paid Returns

Return shipping will normally be the customer’s responsibility where the return is due to:

• Change of mind
• Ordering by mistake
• Incorrect size ordered
• Incorrect colour ordered
• Incorrect model ordered
• No longer wanting the product
• Other customer-related reasons

For heavy, oversized or bulky products, additional collection or return charges may apply where the customer is responsible for the return.

13. Hygiene & Personal-Use Products

For hygiene and safety reasons, certain products intended for personal use cannot be returned or exchanged once they have been used.

This may include:

• Mouth guards
• Groin guards
• Other personal protective equipment
• Products that come into direct contact with the body

If such a product is unused, unopened and otherwise eligible for return, please contact us before sending it back.

Manufacturing defects or incorrect products supplied by BRITX will be dealt with separately.

14. Returns Inspection

All returned products are subject to inspection.

We may assess:

• Product condition
• Signs of use
• Damage
• Missing accessories
• Original packaging
• Product labels
• Whether the returned item corresponds with the original order

A refund or exchange will be processed once the return has been reviewed and approved.

15. Refunds

Once an eligible return has been received and approved, the refund will normally be issued to the original payment method.

The time taken for the funds to appear in your account depends on your bank or payment provider.

Where applicable, any non-refundable delivery or return charges will be deducted or excluded from the refund.

16. Exchanges

Where an exchange is approved, BRITX will arrange a replacement subject to product availability.

If the requested replacement is unavailable, we may offer an alternative product or refund, as appropriate.

17. BRITX 90-Day Limited Warranty

In addition to our returns policy, BRITX products are covered by a 90-day limited warranty from the date of delivery, subject to the warranty conditions.

What the Warranty Covers

The warranty covers genuine defects in:

• Materials
• Manufacturing
• Workmanship

The product must have been used normally and for its intended purpose.

Where a valid warranty claim is accepted, BRITX may provide a replacement product, replacement part, repair or another appropriate remedy.

Warranty Period

The warranty period is 90 days from the date of delivery.

A replacement product or part supplied under warranty will generally be covered for the remaining period of the original warranty.

18. What the Warranty Does Not Cover

The warranty does not normally cover:

• Normal wear and tear
• Accidental damage
• Misuse
• Abuse
• Improper use
• Incorrect storage
• Damage caused by failure to follow instructions
• Unauthorised modifications
• Unauthorised repairs
• Cosmetic damage caused by normal use
• Damage caused by use outside the intended purpose of the product

19. Making a Warranty Claim

To make a warranty claim, please email:

Refund@britx.co.uk

Please include:

• Order number
• Purchase date
• Product name
• Description of the problem
• Photographs of the product
• Photographs or video showing the issue, where appropriate

Our team may request additional information before determining whether the issue is covered by the warranty.

20. Return Address

Please do not send a return to any address without first receiving return instructions from BRITX.

Contact our returns team at:

Refund@britx.co.uk

We will provide the appropriate return instructions where required.

21. Important Information

BRITX reserves the right to inspect returned products before processing a refund or exchange.

This policy does not affect any statutory rights you may have under applicable consumer law.

Where applicable, your statutory consumer rights will continue to apply in addition to this policy.

Contact BRITX

For returns, refunds, exchanges, damaged products, incorrect orders and warranty claims:

BRITX Customer Support
Email: Refund@britx.co.uk

Thank you for choosing BRITX.